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Terms & Conditions

Your use of this Website (the "Site") constitutes Acceptance of the following conditions of use:

(The terms "We" and "Us" refer to Gifts From Wales Ltd. The terms "You" and "Your" refer to the customer and/or Website user.)

Copyright

All images and material displayed on this Site (the "Material") are the copyright of Gifts From Wales Ltd.

No Material may be downloaded, uploaded, copied, reproduced, sold, republished, posted, distributed, transmitted and/or otherwise dealt in or with, without the prior written permission of Gifts From Wales Ltd. This term does not apply to customers wishing to make limited use of such Material for personal, non-commercial, home use for the purpose of personal reference. In such instances, Material may be downloaded onto any single computer or printed on hard copy, provided that all copyright and other similar notices remain intact and are adhered to.

Liability

Under no circumstances will Gifts From Wales Ltd accept liability for any damages arising through, or in connection with, the use of this Site or any given information, content, products or other Materials within.

We cannot guarantee that this Site will function without error or interruption at any time, nor can We be sure that the Site is free from viruses or related defects.

Product Descriptions

We aim to provide accurate and detailed descriptions of all products on this Site, however please be aware that images and descriptions given on this Site should only be used as a guide. Occasionally an alternative edition of a product may be supplied and this may have differences including, but not limited to, alternative packaging or binding. Colours portrayed in images may vary due to photographic misrepresentations arising from varying lighting conditions.

You can assume that any product having a price of £0.00 is currently being added to the catalogue and is unavailable for purchase until a price is displayed unless clearly indicated that this is a promotional item.

Some of our products are produced for the USA market and so use American-English, rather than British-English. Please contact Us before making a purchase if this would affect Your decision to purchase a product and You and You'd like to make sure that the product You wish to purchase uses British-English.

We reserve the right to change product descriptions at any time without notice.

Pricing Policy

The total cost of Your order will be stipulated at the time You make payment and Your order is confirmed. We reserve the right to make changes to Our prices at any time without notice. You are responsible for checking the cost of Your order before making payment. All prices are inclusive of VAT (where applicable). International customers will be responsible for any applicable import taxes and duties payable on receipt of the parcel in Their country.

Delivery of Goods

We aim to deliver Your order within 3-5 working days following dispatch, however this is not guaranteed. We will endeavour to dispatch orders of in-stock products within 48hrs of receipt of the order. Orders may take longer because some items are not normally held in stock and have to be ordered from overseas - this will be made clear at the time of placing your order but we will not be responsible if an item that is marked as "in stock" is subsequently found to be out of stock. Please always allow 28 days for delivery.

Regrettably, in some instances the items that You have ordered may have become unavailable and We reserve the right to cancel Your order. You will always be contacted in such circumstances and given a full refund or offered an alternative product.

Packages are normally sent using Recorded Delivery and may require a signature on receipt (lower-value International parcels usually will not require You to sign for their receipt but are covered against loss or damage). You shall become wholly responsible for the goods once they have been accepted.

If You are out, the postal worker should normally leave a card to inform You that they tried to deliver Your parcel. Should You fail to collect an item that is being held for You at Your local Royal Mail depot, it will normally be returned to Us. We shall return it to You again - should additional postage costs be charged for this, You shall be responsible for paying for them on receipt.

Lost / delayed items

You are wholly responsible for ensuring that You supply Us with a correct delivery address, including full postal code where necessary. Failure to do so may result in delay or non-delivery of your item(s), for which We will have no responsibility.

Should Your order become lost / delayed in the post, We shall hold no responsibility. We always obtain proof of posting and will act to replace Your order if necessary, but please be aware that Royal Mail will not declare items as lost until 16 working days have passed and We cannot act until this time has passed.

We will not be liable for delays arising from Forces Majeures or any other unforeseen circumstances.

Returning Faulty / Unwanted Products

Faulty Products

To return a faulty item, please contact our customer services department immediately (within 7 days) by telephoning 01978 860171or emailing us to gain authorisation.

Please ensure that you include your invoice with your return and wrap packages securely (in most instances you can use the packaging that the product arrived in). Your postage costs will be reimbursed by us. Faulty items will be replaced with the same title or a refund back to the credit card if the title is no longer available.

Please note that our returns policy is only valid for 28 days from receipt of goods. All returned goods will be inspected by us and should we find there to be no problem with them, they shall be returned to you and an additional charge made to your card cover postage costs.

Unwanted Products

You may return any unopened item within 7 days of receiving it for a full refund (excluding P&P), providing it is returned as sold, unused and in original packaging. We will refund your credit/debit card once we have received and processed the item (please allow up to 14 days).

Please note t hat we can only refund delivery costs if the return is a result of our error, otherwise you are responsible for the return postage costs. You are also responsible for ensuring that the item is returned to us safely and undamaged. If products are received by us in an unsatisfactory condition, they shall be returned to you and a charge made to cover additional postage costs.

(International Returns: It is essential that you make a note on the packet's customs note that the product contained within is an item you are returning to the UK. Failure to do so will mean that we may have to pay customs duty and this will be deducted from your refund, regardless of whether or not the item was faulty.)

All returns must be sent to:

Gifts From Wales Ltd (Returns)
4 Castle St
Llangollen
Denbighshire
North Wales
LL20 7BX

Coupon Codes

If You have been issued with a coupon code, please note that discount can only be given if You enter the code correctly when requested to do so during the checkout process. We regret that discounts cannot be given in retrospect so please check your order before proceeding to pay. The discount is automatically deducted from the total cost of Your order, excluding P&P. The exact value o f Your discount will be displayed in Your "basket", not in the final payment summary. Unless stated otherwise, coupon codes can only be used once per person per promotion.

Reviews

We welcome Your views on the Products We sell and encourage You to submit Reviews to Us. Any Review that is submitted to Us is done so on the understanding that such Material becomes the property of Gifts From Wales Ltd and We reserve the right to decide whether or not to display and/or edit any submitted Reviews. No Royalties can be given in respect of such Reviews. In submitting Reviews You are agreeing to these terms and conditions.

By accessing this Site, You are agreeing to these Terms and Conditions. If You do not wish to adhere to them, please terminate Your use of this Site immediately.